Troubleshooting & Common Errors

Technical solutions for operational errors and permission-related failures.

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01

Add-on Execution Errors

Error: "Something went wrong when executing the add-on"

Recommended Solution:

Reinstall the extension

This error message is a generic Google Apps Script alert that typically indicates a permissions corruption. Most often, the add-on has lost its "External Request" permission (UrlFetchApp), preventing it from communicating with our accessibility engine.

How to Reinstall:

  1. Step 1Go to Extensions → Add-ons → Manage add-ons.
  2. Step 2Find Inkable Docs, click the three dots, and select Uninstall.
  3. Step 3Refresh your Google Doc and re-install from the Marketplace.

Technical Context

Reinstalling forces Google to re-evaluate the OAuth scopes required by the add-on. This clears any cached permission exceptions and restores the secure connection required for processing your document structure.

02

Need more help?

If reinstalling did not resolve your issue, please contact our engineering team with your technical logs.

Contact Engineering
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