Troubleshooting & Common Errors

Technical solutions for operational errors and permission-related failures.

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01

"Something went wrong when executing the add-on"

Error Details

What this usually means:

This error message is a generic Google Apps Script alert that typically indicates a permissions corruption. Most often, the add-on has lost one of the Google permissions it needs, preventing it from communicating with our accessibility engine.

Option 1 - Recommended

Remove Inkable from Google third-party apps

Start by revoking the existing Inkable Docs connection from your Google Account. This clears the stale permission record that Google may still be using, so the next launch can ask for a clean authorization.

  1. 1Open the Google Account third-party apps and services page.
  2. 2Select Inkable Docs from the list of connected apps.
  3. 3Choose the option to delete or remove the connection, then confirm.
  4. 4Return to Google Docs or Slides, open Inkable again, and approve the permissions prompt.
Open Third-Party Apps

Select Inkable Docs

Remove access

Option 2 - Fallback

Reinstall the extension

If removing the third-party connection does not resolve the error, visit our official Google Workspace Marketplace listing. Uninstall Inkable, then install it again to force Google to rebuild the permission grant.

Open Marketplace Listing
Marketplace View

Technical Context

Removing the third-party app connection revokes the cached Google Account authorization for Inkable Docs. When you open the add-on again, Google can create a fresh permission grant with the scopes required for processing your document structure.

02

"Installed the Extension but the Extensions menu doesn't exist"

Why this happens:

Google Workspace allows you to open Microsoft Word (.docx) and PowerPoint (.pptx) files directly, but it disables the Extensions menu for these external formats. To use Inkable, the file must be converted to native Google format.

Recommended Solution:

Save as Google Docs / Slides

Click File → Save as Google Docs (or Save as Google Slides). This will create a new copy of the document that fully supports extensions.

Visual Guide
03

Can Inkable check DOCX files?

Yes, after saving it as a Google Doc

Inkable checks Google Docs files. If you have a Microsoft Word (.docx) file, open it in Google Docs and save it as a Google Doc first. Then Inkable can scan it.

What to do:

Save as Google Docs

Click File → Save as Google Docs, then run Inkable on the new Google Docs version.

Visual Guide
04

Can Inkable check PPTX files?

Yes, after saving it as Google Slides

Inkable checks Google Slides files. If you have a Microsoft PowerPoint (.pptx) file, open it in Google Slides and save it as Google Slides first. Then Inkable can scan it.

What to do:

Save as Google Slides

Click File → Save as Google Slides, then run Inkable on the new Google Slides version.

Still having trouble?

Our support team is here to help with any technical persistent issues.

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